Refund policy

 

 

RETURNS & REFUNDS

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

 

1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
2. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
3. Upon receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand refunds are issued as soon as your refund request is approved - the refund leaves our account immediately. If you haven’t received a refund in a timely manner, please check with your bank. Next, contact your credit card company, it may take some time before your refund is officially posted. There is often processing time before a refund is posted to your account. Some credit card companies take up to 30 days to show the refund has been posted. If you have done this and still have not received your refund, please contact us. 

 How long does delivery take?

All orders are shipped within 3-5 business days.  If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@coldbeerclothing.com.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, and we will attempt to take care of it. However, our items are usually processed immediately after you order and shipped out within 3 - 5 business days. If your order has been shipped, we won't be able to stop it.

We are not responsible if you enter an incomplete and/or incorrect shipping address. Our system automatically processes orders with the supplied information.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.